Privacy Policy
MS Lotus Resorts and Inn ("we," "our," or "the resort") is committed to protecting the privacy of our guests and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or stay at our resort. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect personal information in the following ways:
- When making a reservation: We collect details such as your name, contact information, payment details, and preferences for your stay.
- During your stay: We may collect additional information about your preferences, requests, and any feedback you provide during or after your visit.
- Website usage: If you visit our website, we collect data such as your IP address, browser type, and browsing behavior through cookies and similar technologies.
- Guest feedback and surveys: If you participate in our surveys or provide reviews, we may collect additional information based on your experience at our resort.
2. How We Use Your Information
The personal information we collect is used for various purposes, including but not limited to:
- Processing reservations and payments.
- Communicating with you regarding your stay or inquiries.
- Personalizing your experience at the resort by catering to your preferences.
- Improving our services based on feedback and data analysis.
- Marketing and promotional purposes, such as offering special deals or events (you can opt-out of marketing communications at any time).
- Complying with legal requirements and protecting the safety and security of our guests and property.
3. Sharing Your Information
We may share your personal information with third parties in the following instances:
- Service providers: We may share information with trusted partners who assist us in running the resort, such as payment processors, IT service providers, or marketing platforms.
- Legal obligations: We may disclose personal information if required by law or to comply with legal proceedings, protect our rights, or enforce our policies.
- Business transfers: In the event of a merger, acquisition, or sale of the resort, your personal data may be transferred as part of the transaction.
We do not sell your personal information to third parties.
4. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure payment processing and encryption where applicable. However, no system is completely secure, and we cannot guarantee absolute protection of your data.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and gather data on how our site is used. You may modify your browser settings to decline cookies; however, this may impact the functionality of our website.
6. Your Rights
As a guest or visitor, you have the following rights concerning your personal information:
- Access and correction: You can request access to your personal information and correct any inaccuracies.
- Deletion: You may request the deletion of your personal data, subject to certain legal and operational requirements.
- Opt-out of marketing communications: You can opt-out of receiving marketing emails or messages by following the unsubscribe instructions in our communications or by contacting us directly.
7. Third-Party Links
Our website may contain links to third-party websites or services. Please note that this Privacy Policy does not cover those websites, and we are not responsible for the privacy practices of third parties. We encourage you to review their policies before sharing personal information.
8. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. The revised policy will be posted on our website with an updated effective date. We encourage you to review this policy periodically for any changes.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at:
MS Lotus Resorts and Inn